Customer Service

Return Policy

You have 30 days to return any item that does not please you, if the item is unused, unwashed, and in re-sellable condition with original packaging and all original tags attached. No returns on CDs and books.

Exceptions are made for any defective items. A replacement will be made for a defective item after receipt and upon examination. Return shipping fees will be refunded for defective items with prior approval and with an approved shipment provider.

If you need to return an item that was shipped to you directly from the manufacturer, please contact us for return shipping instructions. All items shipped directly from the manufacturer must be returned to the manufacturer.

There may be a restocking fee charged on the return of non-defective items that are drop-shipped from the manufacturer, if they charge us a fee. These include heavy and oversized items.

To ensure that you receive full credit for your returned item, returns should be sent insured with tracking number via USPS, Fedex or UPS to:

Ginger and Pickles
2632 Broadway
Boulder, CO 80304

For questions about returns, please write to returns@gingerandpickles.com.

Privacy Policy

Information Sharing

We will never sell, or lease your information to any outside party. Period.

Use of Information

We use your information in the normal course of our operations including processing of your order and communicating with you via phone, email and mail.

Opt Out

You may at any time opt out of our phone, email or other marketing activities by contacting our customer service department at customerservice@gingerandpickles.com. We retain the right to contact you by any means available to us in the interest of completing an order or notification of a recall regardless of your opt out status.

Recalls

If you have purchased an item that is being recalled we will attempt to reach you via the latest email address we have on file. Additionally we will post recalls in our newsletter for any product we have sold. Another good reason to read the Monthly Pickle.

Secure Shopping

When you place an order on our website, it becomes secure as soon as you begin the  checkout process. Prior to this, no personally identifiable information has been gathered.

Shipping

We ship within the United States only. We can ship using United Parcel Services (UPS) or United States Postal Service (USPS). Upon check out, you will be able to choose among the shipping options offered by each service.

Gift Wrap

Our beautiful gift wrap is recycled and compostable, not to mention free (on many of our items). If available, you can choose this option when you place this item in the shopping cart.

Personal Shopping

Is a holiday or birthday or shower deadline looming? Overwhelmed? Wish you could just pass a task on to your own personal shopping fairy? Well you can. Simply email personalshopper@ginger and pickles.com. Send us the recipient’s:

  1. Name
  2. Age
  3. Size (if you know)
  4. Interest (if you know)
  5. Price Range
  6. Message

Wait for our suggestions to arrive at your inbox. Say the word and we will ship the item, gift wrapped with a message from you. What could be easier?

Birthdays

Ginger and Pickles is eager to help you ensure your child’s birthday is a pleasant celebration, not a stressful whirlwind. Our Newsletter has many ideas to make your child’s birthday a simple age-appropriate celebration, one that will leave you pleased rather than frazzled at the end of the day. Our Activities Blog has many creative ideas for party themes, party favors, and memorable age-appropriate birthday activities. Make use of our Wish List to avoid duplicates and returns. Our Seasonal Category on the shopping menu above will take you to Birthdays: a fine collection of Birthday rings, candles, cards, invitations and more fun items.

If you have an idea for a themed party, but aren’t sure about activities, party favors etc,  write to Ask Mary, at askmary@gingerandpickles.com. See this blog for ideas on child rearing, age-appropriate activities and family celebrations.

Wish List

Our Wish List is simple. Send us the name of your child and include a list of the gifts you and your child would like to receive. Include a list of email addresses of all those who want to buy your child a gift. We will send them a tasteful letter with your child’s Wish List and a link to our website. Contact us at wishlist@gingerandpickles.com for this service.

If you want the Wish List they receive to be in the form of a party invitation, please include the date, time and location of the party. We will send the invitation to you for your approval before it goes out, of course.